FAQ's

1. How do I contact your company?

You can contact us by sending an email to support@sculpttor.com or by filling out the contact form on our website. Our customer support team will respond to your inquiry as soon as possible.

2. How long does it take to process and ship my order?

Once your order is placed, it typically takes 1-3 business days for us to process and ship your items. Shipping times may vary depending on your location and the shipping method selected at checkout.

3. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that shipping times and fees may vary for international orders. You can find more information about our international shipping policy on our Shipping page.

4. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment on our website or the carrier's website.

5. What is your refund policy?

If you are not satisfied with your purchase, you may be eligible for a refund. Please refer to our Refund Policy page for detailed information on how to request a refund and the conditions that apply.

6. How do I request a refund?

To request a refund, please contact our customer support team at support@sculpttor.com. Be sure to include your order number and a detailed explanation of why you are requesting a refund. Our team will review your request and get back to you with further instructions.

7. Can I cancel or change my order?

If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to make any changes or cancellations.

8. What payment methods do you accept?

We accept major credit cards, such as Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

9. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for larger orders. If you are interested in purchasing our products in bulk, please contact our sales team at Support@sculpttor.com for more information.

10. How do I return a defective or damaged item?

If you receive a defective or damaged item, please contact our customer support team at support@sculpttor.com within 7 days of receiving your order. We will guide you through the return process and provide a replacement or refund, depending on the circumstances.